Frequently Asked Questions – GooCandles

1. What types of candles do you offer?

We offer a range of hand-crafted candles, including scented and decorative styles, as well as gift sets—made with premium materials for long-lasting fragrance and burn.

2. How can I place an order?

Order directly at gooseoreekcamdles.com. Choose products, add to cart, and complete checkout.

3. Do you ship internationally?

We primarily ship within the United States. For international options, email support@gooseoreekcamdles.com.

4. How long does shipping take?

U.S. orders typically arrive in 5–7 business days. A tracking number will be emailed when your order ships.

5. Can I return or exchange a candle?

Yes—contact our team within 14 days of delivery at support@gooseoreekcamdles.com for return or exchange guidance.

6. How should I care for my candles?

• Trim the wick to 1/4 inch before each burn.
• Avoid burning longer than 4 hours at a time.
• Keep away from drafts, children, and pets.
• Allow wax to pool evenly on first burn to prevent tunneling.

7. Are your candles made from natural ingredients?

We prioritize high-quality materials, including natural waxes and premium fragrance oils, for a safe and enjoyable experience.

8. Do you offer custom or bulk orders?

Yes. For bulk, corporate, or custom designs, email support@gooseoreekcamdles.com.

9. How can I contact customer service?

Email support@gooseoreekcamdles.com or call +1 614-531-9220 (Mon–Fri, 9:00 AM–5:00 PM CST).