Return & Refund Policy – GooCandles

Return & Refund Policy – GooCandles

We take pride in the quality of our handcrafted candles. If you’re not fully satisfied, we’re happy to help under the policy below.

1. Eligibility for Returns

  • Requests must be made within 14 days of delivery.
  • Items must be unused, undamaged, and in original packaging.
  • Personalized or custom items are non-returnable unless defective or damaged in transit.

2. How to Request a Return

Email support@gooseoreekcamdles.com with your order number and reason. We’ll provide return instructions. Please do not send returns without contacting us first.

3. Refunds

  • After inspection of the returned item, we’ll notify you of approval or rejection.
  • Approved refunds are issued to the original payment method within 7–10 business days.
  • Shipping fees are non-refundable unless the return is due to our error or a defective item.

4. Exchanges

If you need an exchange, contact us at support@gooseoreekcamdles.com. Exchanges depend on stock availability.

5. Damaged or Defective Items

If you receive a damaged or defective candle, contact us right away with photos and your order number. We’ll arrange a replacement or full refund at no extra cost.

6. Contact Us

We aim to make your experience smooth and worry-free. Your satisfaction matters to us.